Interact Privacy and GDPR Terms
(Last updated: 7th August 2020)
Please read our Privacy & GDPR Terms carefully before accessing, browsing, or using our website or any of our products or services. This policy explains how INTERACT-HQ (“INTERACT”, “our”, “we”) will use any personal information that we collect about you when you use this website, products or services.
We are regulated by the General Data Protection Regulation (GDPR) and so this page is intended to keep you informed about what we do with the personal data we process. ‘Personal data,’ for the purposes of GDPR, means any information from which you can be identified: it includes things like your name, date of birth, e-mail address, billing address, telephone number and IP address.
First of all, we’d like to assure you that we are committed to protecting your privacy. We will endeavour to ensure that the information you provide us with is kept secure and managed within the General Data Protection Regulations.
What information we will collect about you
We collect information about you when you register to attend any events (classes, focus courses, training sessions), place an order for services (acting, pre-audition and show-reel 1:1 coaching) or enquire/book or contract any show-reel or filming products. We also collect information when you provide feedback or supply us with information during the course of our relationship. Website usage information is collected using cookies.
We may process certain types of personal data about you as follows:
Identity Data may include your first name, last name, title, date of birth and gender. Formal identification including passport, driving license, student card.
Contact Data may include your billing address, email address and telephone numbers.
Financial Data may include your bank account and payment card details.
Transaction Data may include details about payments between us and other details of purchases made by you.
Technical Data may include your login data, IP addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
Profile Data may include your username and password, purchases or orders, your interests, preferences, and any feedback you give us.
Usage Data may include information about how you use our website, products and services.
Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
Sensitive data
We may request to collect sensitive data about you in order to provide our coaching and psychology based services. Sensitive data may include details about your focus for coaching session, details about your mental health or medications taking and anything else you choose to disclose to us.
Where we are required to collect personal data by law, or under the terms of the contract between us and you, if you do not provide us with that data when requested, we may not be able to carry out the service you purchased. If you don’t provide us with the requested data, we may need to cancel the service, but we will notify you at the time.
How we collect your personal information
We collect data about you through a variety of different methods including:
Direct interactions: You may provide data by filling in forms on our website or by communicating with us by post, phone, email or otherwise, including when you:
order our services or products
create an account in the booking pages of our website
sign up to a masterclass
request resources or marketing be sent to you
give us feedback.
Automated technologies or interactions: As you use our site, we may automatically collect technical data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive technical data about you if you visit other websites that use our cookies. Please see our cookie policy below for further details.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
Technical data from the following parties:Analytics providers such as Google based outside the EU;
Advertising networks such as Facebook based outside the EU; and
Search information providers such as Google based outside the EU.
Email newsletters and mailing lists are administered using a third party service provider, Mailchimp.
Contact, financial and transaction data from providers of technical, payment and delivery services such as PayPal, based inside and outside the EU.
Analytics
Analytics This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
The web pages you visited prior to coming to our website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
This information is shared with our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit our hosting platform’s page The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Customer accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing address
Details on which product/service you are purchasing
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Marketing emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Order and account emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your confirmation details - including details of how to access your product/service.
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
Visitor data
Customers
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing address
Details which product/service you are purchasing
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
For website visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
Our website is hosted by squarespace.com
We use Paypal to process any bookings you make through our online booking system (Acuity). For more on how Paypal is GDPR compliant click here https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
We use Acuity, a Squarespace product, so that you can quickly and easily make bookings with our coaches, or sign up to classes. No personal data is stored on our site, it all stays on Acuity. Acuity’s privacy policy can be viewed here https://www.squarespace.com/privacy
We use Zoom for all of online events (training, masterclasses, focus courses) and services (1:1 acting coaching, pre-audition coaching and self-tape coaching) as well as any meetings we may have with people for filming services. All of our Zoom rooms are password protected, and we operate with a waiting room, and people can only join the room when admitted by our coaches and rooms are locked when all parties are present. Zoom privacy policy is: https://zoom.us/privacy
We use Dropbox to receive and share files. Dropbox privacy policy: www.dropbox.com/privacy
Contact Us
If you have any concerns or questions about our Privacy and GDPR Terms, please contact us on support@interact-hq.com.