Course and Class Terms
(Last updated: 6th September 2020)
Agreement
Making a booking for a course, class or training on the INTERACT website through our online booking system (Acuity) involves creating a legally binding contract, the “agreement”, between you, all of your guests and us. The parties to this agreement are:
the person who makes the booking and enters into the agreement and all guests made under the same booking, referred to throughout the agreement as “you” or “your”, and
our company, INTERACT-HQ Ltd, whose registered address is C/O very ard times Tower 42, 25 Old Broad Street, London, England, EC2N 1HQ and registered number is 12792343. INTERACT-HQ Ltd is referred to in this agreement as “INTERACT”, ‘the company”, “we” and “us”.
By making the booking on behalf of one or more guests you confirm that you are authorised to agree to these terms and conditions on behalf of each guest.
We provide our courses, classes and trainings to you subject to these Terms, so as always with a binding contract, you should read through it carefully before making a booking. We may make changes to the Terms, but the latest version will always appear on this page. If you continue to use our website or services after changes have been made, you will be considered to have accepted the changes to the Terms between us.
Definition
Courses, classes and trainings means any type of in-person or online group session and are sometimes referred to in this document as ‘Events’ and include: Aspiring Acting Classes, Pro Acting Classes, Mindset Training, Focus Courses, Aspiring Acting Course and Pro Acting Course. Online events will take place via Zoom.
Email and contact details
When you book a class, course or training you agree that Interact can store your email and contact details so that we can contact your regarding bookings, scheduling, offers and future classes / trainings.
Courses, classes and training bookings
When you book a course, class or training through the booking system on our website, your booking will not be confirmed until we send you confirmation, even if you have transferred money to us and have a PayPal receipt. You agree to pay all monies in the transaction immediately when you place an order on our website, regardless of whether you attend the chosen class or not. We do reserve the right to refuse bookings for any lawful reason, although we don’t expect to have to do this very often.
The price for each event is displayed on the website and must be paid in full, together with any booking fees, and in the currency stated, by debit or credit card at the time of booking. It is your responsibility to book the appropriate event, date, and time slot.
Only after successful completion of all payment processes are you able to participate in any of our events. We will email confirmation, to the email address provided when you made your purchase, within 24 hours of booking. Please check spam and junk folders, and if not received within 24 hours, please contact us at support@interact-hq.com. It is your responsibility to ensure that your email is set up to allow you to receive booking confirmation(s), and we cannot accept any liability for any consequences of your not doing so. We do not issue physical tickets for any of our events.
In person events
For physical events, it’s a requirement to bring the booking confirmation. Please check the details of your booking carefully on receipt of confirmation as we won’t be able to help if you get the date, time or location wrong. We also reserve the right to refuse entry without your booking confirmation.
Online events
If you book and pay for a place on an online event, you will be issued with log-on details with your booking confirmation. These log-on details will include which platform (usually Zoom) the event will be hosted by, sign-in and password details. Please ensure that you have tested the online-line platform in good time as the event will start on time, and late-entries may not be permitted to join the session. If you are refused entry, no refund will be issued.
Restriction on attending an event
We reserve the right to refuse participation to any of our classes, courses and trainings to to anyone, for any reason and at any time.
Attendance to any of our ‘Pro’ classes are subject to the following eligibility requirements:
We require evidence of your professional acing work - CV or link to your IMDb credits.
Completion of a non-disclosure agreement
We reserve the right to limit or prohibit orders that appear to be placed by:
Drama teachers
Acting coaches
Trainers / Instructors
Anyone wishing to sell on their place to another performer must contact us, and get the replacement performer fully approved to attend (except focus courses).
At our discretion, we may limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Cancellations or changes to courses, classes and training bookings
When you make a booking for a course, class or training session, we reserve and set aside a specific place for you. Events cannot go ahead if we don’t meet minimum numbers, and we have financial commitments both to our team of self-employed trainers and guest speakers - and for venues, caterers etc when events are in-person. Unfortunately, this means that we cannot always offer a full refunds if you decide not to attend or to cancel your booking.
Our policy varies by type of event as follows:
Acting Classes: Paid for either in a block booking (for 6-week term), or per class as and when you wish to attend. If you wish to cancel the full block of classes, you must do so 14 days before the first class date. If you cancel within 14 days of the first class, we reserve the right to refund minus 10% to cover admin costs. If you decide to cancel your place mid-course, or are unable to attend single classes no refunds will be issued. However, we run classes regularly, so there is no need to miss out: if you cannot make a specific class we can arrange for you to attend the same class on another block, or you can transfer your place to a later block. Please contact support@interact-hq.com to discuss further. For single class bookings, no refunds will be issued, if you cannot make a class you can transfer your place to another class in the term-block.
Acting Course: Paid for in a block booking. If you wish to cancel the full course, you must do so 14 days before the first session, to give us time to fill your place. If you cancel within 14 days of the first session, we reserve the right to refund minus 25% to cover some of your cost. If you decide to cancel your place mid-course, or are unable to attend single sessions, no refunds will be issued. However, we run courses fairly regularly, so there is no need to miss out: if you cannot make a specific session we can arrange for you to attend the same session on another block, or you can transfer your place to a later block. Please contact support@interact-hq.com to discuss further.
Focus Courses:
These one-off events are refundable provided you cancel within 48 hours of the start time. You can also transfer your place to someone else.
INTERACT MINDSET training courses:
In order to get a full refund you must cancel within 14 days of the session. This class is dependent on a certain number of participants, so the sooner we know the more chance of filling your place. You can cancel between 13 days - 48 hours before the session to receive 75% of the cost if you change your mind or cannot attend. We understand that in our industry things regularly come up at the last minute, so no need to miss out - we run this event 3 to 4 times per year, so you can change the date of your booking up to 48 hours before the training starts by contacting support@interact-hq.com. If you decide not to attend the event outwith these terms, no refund will be issued. If you decide to only attend some of the class, no refund will be given.
Event cancellations and changes
We reserve the right to cancel any course, class or training if we have not filled the minimum numbers.
If we do need to cancel an event for which you paid, we will refund your payment to the original card used when order was made.
Bookings for all courses, classes and trainings are non-transferable.
If we need to cancel an event or class for any reason, we may do so at any time before it is scheduled to begin. We do not expect this to happen except in exceptional circumstances, and of course we’ll refund your ticket money in full, or offer you a choice of alternative date or event. We won’t be able to compensate you for any other expenses you’ve incurred in connection with the event.
We will try to notify you of cancellations, but we can’t guarantee this, especially when an event is cancelled at short notice. Keeping your details updated by logging into the website will give us a better chance of reaching you in time.
Whilst teachers, trainers and guest speakers, topics and timings are confirmed at the time of publishing, circumstances beyond our control may necessitate substitutions, alterations or cancellations of the speaker, timings and/or topics. Any substitutions or alterations will be updated on our web page as soon as possible.
Concessions
We offer 10% off events and classes for over-65s, those on Job Seeker’s Allowance/ Universal Credit and students. To access this offer please enter CONCESSION at checkout. You will be asked to show appropriate ID when you attend the class: a driving licence, passport or Freedom Pass for over 65s, proof of being in receipt of Job Seeker’s Allowance and a student card for students.
Attendance and conduct
Please ensure you arrive on time for your chosen event. For the benefit of all attendees, we will not admit you any later than 30 minutes after the advertised start time. You are expected to notify us at your earliest convenience to make us aware of your late arrival. You can contact us on the number provided in your booking (text or call) or by contacting support@interact-hq.com. You will not be refunded if you are refused entry into a class.
In some instances we may have to carry out security searches, and admittance will be conditional and with your co-operation.
We may occasionally film, photograph or otherwise record events, your consent to being filmed or recorded as an attendee is a condition of this contract. By paying for a place on any of our events, you confirm the consent of you and all your guests to being filmed or recorded. Recordings may be available to the public via our INTERACT website, our social media channels and/or by other means. However, personal recordings or screen recordings are prohibited, anyone found doing so will be asked to leave and banned from future events.
We reserve the right to refuse you and/or any guest admission or to ask you/or any guest(s) to leave if we think you/they are behaving in a disruptive way that may cause damage, nuisance, offence or injury, or in a way that violates the hosting venue’s rules. This includes using mobile phones after being asked to turn them off, or using recording or photographic equipment without authorisation. We will not issue any refunding any instance of asking you to leave the event.
By entering into this agreement you agree to ensure that you and all guest(s) attending an event under a booking made by you comply with all health and safety, licensing, and other rules and regulations of the venue. You agree not to bring in any illegal or hazardous items. You also agree to comply with any reasonable request by the staff at the venue or supervising the event (for example, requests relating to health and safety).
Limitations of Liability
Nothing in this agreement excludes or limits our liability for personal injury or death caused by our negligence or in any other circumstance where such limitation of liability is not permitted by applicable law. The following two paragraphs apply subject to this paragraph, the provisions of which shall prevail in the event of any conflict.
Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with this agreement, shall be limited to the total amount received by us from you in connection with the event or event(s) giving rise to such liability.
You attend and participate in events at your own risk. We accept no responsibility for any of the following:
In respect of any person prevented from entering a venue, or asked to leave due to their conduct.
Costs or expenses whatsoever or howsoever arising out of or in connection with any event.
Loss or damage to personal property.
Personal injury, except as set out above. Liability is specifically excluded in respect of any dietary, health or other special requirement of which we were not informed at the time of booking.
Loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or economic loss or any indirect or consequential loss or damage.
Force Majeure
We shall not be held responsible for any delay or failure to deliver a class, course or training if caused by fire, flood, explosion, war, embargo, government requirement, civil or military authority, act of God, global pandemic or other similar causes beyond our control.
In the event of a global pandemic where we are forced to cease in-person activity, resulting in classes, courses or trainings being cancelled or postponed, we will first seek to move the event online, or give you the opportunity to reserve your place on the next available in-person equivalent event.
In the event of any of the above, we will write to you with full details and our proposed recommendations.
Confidentiality
We expect each person attending any of our courses, classes or training events to willingly accept and protect the confidential information of all other people attending the same event. For pro acting classes and courses and INTERACT MINDSET trainings, each attendee will complete a non-disclosure agreement.
All Intellectual Property materials supplied by INTERACT should be considered to be for your eyes only and not to be shared with any third-parties or posted onto social media without our permission.
It is prohibited to screen-record any course, class or training.
Disclaimer and Waiver
This disclaimer outlined below define the relationship between you and any of our employees, teachers, trainers or guest-speakers INTERACT-HQ (“INTERACT”, “our”, “we”, “us”).
All classes, courses or trainings delivered by INTERACT or by any of our teachers, trainers, coaches or guest speakers are intended to help you identify the areas in your technique, skill, behaviour and mindset that may be getting in the way of your performance, or securing the types of roles you are aspiring to and to improve, develop and enhance your capability as an actor.
Please make sure you read the following carefully. If you have any questions or queries then please feel free to contact support@interact-hq.com.
Upon booking a place on any of our classes, courses or trainings, you agree that:
I understand that INTERACT does not guarantee, represent or warrant that my attendance to any of our events will be uninterrupted, timely, secure or error free.
I understand that my trainers are not mental-health counsellors or medical professionals.
I understand that online courses provided by INTERACT will be considered to be provided from any remote location worldwide, or otherwise in the United Kingdom.
I understand and agree that I am fully responsible for my well-being during classes, courses or trainings, and my choices and decisions thereafter.
I understand that all comments, recommendations and ideas offered by my trainer are solely for the purpose of aiding me in achieving my full potential as an actor. I have the ability to give my informed consent, and hereby give my consent to my trainer to assist me in achieving such goals and understand that results are not guaranteed.
I understand that I am responsible for creating my own results.
I understand that to the extent our work together involves career, my trainer is not promising outcomes included but not limited to securing roles, auditions, introduction to network or agency, or securing work with the trainer in a professional capacity and future success.
I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, Zoom, text, phone and other technology.
If you are unable or unwilling to comply with these terms, then please do not book this event.
Thank you for your business.